Frequently Asked Questions
How long does delivery take?
UAE-stock items: 1–3 calendar days total, including processing. Overseas items: 10–15 calendar days total, including processing, unless a product-specific estimate is shown. Check the selected item’s delivery information; mixed orders may arrive separately. Estimates are not guaranteed. Shipping policy.
Do you offer free shipping?
Yes. Standard shipping is free on all orders delivered within the United Arab Emirates. Delivery is currently available within the UAE only.
Can I return or exchange my order?
Request a return of an eligible item within 30 calendar days of that item’s delivery. Approved eligible UAE return collection is free. Conditions and exclusions apply. Direct exchanges are not offered; return an eligible item and place a new order. Return & refund policy.
How can I track my order?
Tracking information is provided after dispatch when available. Tracking events may take 24–72 hours to appear after a tracking number is issued.
What payment methods do you accept?
Available payment methods are displayed at checkout and may depend on your device, eligibility and payment-provider availability. Review your preferred method and the final amount before paying.
Is my payment information secure?
Checkout uses encrypted connections and payment providers to process payments. Please review our Privacy policy for information about personal data.
What if an item is unavailable?
If a product becomes unavailable after you order, we will contact you. You may choose a suitable available alternative or a full refund for the unavailable item; we will not substitute a materially different product or issue store credit instead of a refund without your agreement.