Privacy policy

Last updated: 28/04/2025

1. Introduction

This Privacy Policy (“Policy”) governs the manner in which YAXSO GENERAL TRADING L.L.C – S.P.C (“YAXSO”, “we”, “us”, or “our”) collects, uses, maintains, and discloses personal data collected from users (“you”, “your”, “Customer”) of the website www.yaxso.com (the “Website”).

We are a company established under the laws of the United Arab Emirates, with our registered office located at Office 104, Al Nakheel Tower, Khalidiya, Abu Dhabi, UAE, holding Trade License Number CN-5837981.

We are committed to protecting your personal data and your privacy rights in compliance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and other applicable UAE laws.

By using our Website and Services, you consent to the practices described in this Policy.

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Full name, date of birth, nationality.
  • Contact Data: Address, email address, mobile phone number.
  • Order Information: Products purchased, order history, billing & shipping details.
  • Payment Information: Payment method details (processed securely by third-party gateways; we do not store credit card information).
  • Account Information: Username, password (hashed).
  • Technical Data: IP address, device type, browser type & version, time zone, operating system.
  • Usage Data: Information about how you use our Website and Services.
  • Marketing & Communications Data: Your preferences in receiving marketing communications.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To fulfil and deliver your orders.
  • To manage your account and provide customer support.
  • To process payments and prevent fraudulent transactions.
  • To communicate with you regarding your purchases, account, and customer service queries.
  • To improve our website, products, services, and user experience.
  • To comply with legal obligations under UAE laws and regulations.
  • To send marketing communications, only where lawful and with your consent where required.

4. Sharing Your Information

We may disclose your personal data to the following parties:

  • Third-Party Service Providers: Shipping companies, payment processors, IT and marketing agencies.
  • Dropshipping & Fulfilment Partners: We share limited data (e.g., delivery details) with CJdropshipping and other suppliers to fulfil orders.
  • Government Authorities: When required by law or to comply with legal proceedings.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers.

All recipients are bound by confidentiality and data protection obligations consistent with applicable law.

5. International Transfers

Your personal data may be transferred to and processed in countries outside the United Arab Emirates. Where such transfers occur, we ensure appropriate safeguards are implemented in accordance with the UAE PDPL.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect technical data and enhance your experience on our website. You may set your browser to refuse or alert you about cookies; however, disabling cookies may affect site functionality.

7. Your Rights

You have the following rights under the UAE PDPL and other applicable laws:

  • Right to access personal data we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of your personal data (“right to be forgotten”).
  • Right to restrict or object to certain types of processing.
  • Right to withdraw consent where processing is based on consent.
  • Right to data portability, where applicable.

To exercise any of these rights, please contact us using the details below. We may request proof of identity before fulfilling your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no Internet or electronic storage method is completely secure.

9. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to satisfy any legal, accounting, or reporting requirements. When no longer required, we securely delete or anonymize it.

10. Third-Party Links & Services

Our website may contain links to third-party sites or services. We are not responsible for their content or privacy practices. Please review their policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy at any time. The revised Policy will be posted here with a new “Effective Date.” Your continued use of the Website after changes constitutes acceptance of the updated Policy.

12. Contact Information

If you have any questions or wish to exercise your rights, please contact us at:

YAXSO GENERAL TRADING L.L.C – S.P.C
Office 104, Al Nakheel Tower, Khalidiya, Abu Dhabi, UAE
Email: info@yaxso.com