Shipping policy

🚚 Shipping Policy

Last Updated: April 12, 2025

Welcome to YAXSO! This Shipping Policy explains how your orders are processed, shipped, and delivered when you shop at www.yaxso.com, owned and operated by YAXSO L.L.C–S.P.C, a company registered in the United Arab Emirates.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after receiving payment confirmation.

  • You will receive an email notification once your order has been processed and shipped.

Note: Processing times may vary depending on product availability, supplier location, and peak seasons.

2. Shipping Methods and Delivery Time

We offer multiple shipping options based on the product origin and your delivery location:

Shipping Method Estimated Delivery Time Description
Standard Shipping (UAE) 2–5 business days For local warehouse fulfillment
International Standard 7–20 business days For products shipped from abroad
Express Shipping 3–7 business days (select products) For faster delivery (extra fees)

Note: Delivery timelines are estimates and not guaranteed due to potential delays in customs clearance, weather conditions, or courier operations.

3. Shipping Charges

  • Free Shipping is available on selected items or when minimum order thresholds are met.

  • Shipping fees, if applicable, are calculated and displayed at checkout.

  • Any customs duties, import taxes, or handling charges imposed by the destination country are the responsibility of the buyer.

4. International Shipping

YAXSO ships worldwide including the UAE, GCC, Europe, Asia, and North America.

Customers are responsible for:

  • Verifying import eligibility for the ordered products

  • Paying any applicable customs duties and VAT/import tax in their country

  • Complying with local regulations regarding restricted or prohibited items

5. Order Tracking

  • Once your order is shipped, a tracking number will be provided by email or SMS (if applicable).

  • You can track your order using the tracking link provided or from your YAXSO account dashboard.

For any tracking assistance, contact our support team via email or WhatsApp chat available on the website.

6. Split Shipments

Due to our dropshipping model and global fulfillment centers, your order may be delivered in multiple packages if:

  • Items are stored in different warehouses

  • Items vary in shipping times

  • You purchase from multiple suppliers

No extra cost will be charged for split deliveries unless specified.

7. Delivery Address Guidelines

  • Ensure that your shipping address is accurate and complete, including building name, floor, apartment/villa number, and correct postal code.

  • We are not responsible for non-delivery due to address errors provided by the customer.

  • In case of undeliverable shipments due to incorrect address or recipient unavailability, re-delivery charges may apply.

8. Undelivered or Lost Packages

  • If your package appears to be lost or significantly delayed, please notify us within 21 days of the estimated delivery date.

  • We will initiate an investigation with the courier and work toward a resolution (reshipment or refund where applicable).

9. Shipping Restrictions

We currently do not ship to:

  • P.O. Boxes (in some countries)

  • Restricted or embargoed countries

  • Remote locations with no courier service access

If you're unsure whether we ship to your area, please contact our customer support before placing an order.

10. Contact Us

If you have any questions about your shipment, you can contact our customer service team:

📧 Email: customer.support@yaxso.com
💬 Live Chat: Click the chat icon on our website
📍 Registered Office: YAXSO L.L.C–S.P.C, Abu Dhabi, United Arab Emirates