Shipping policy

Effective Date: 02 September 2026

At YAXSO, we aim to provide a professional, transparent, and reliable online shopping experience.

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.yaxso.com, operated by YAXSO GENERAL TRADING - L.L.C - S.P.C in the United Arab Emirates.

This policy applies only to orders with delivery addresses within the United Arab Emirates. YAXSO does not currently accept orders for delivery outside the United Arab Emirates.

YAXSO is an online-only retailer that works with third-party suppliers, fulfilment partners, and delivery companies. We do not operate a physical retail outlet, showroom, customer collection point, or returns counter.

1. Delivery Area

YAXSO currently accepts and delivers online orders only within the United Arab Emirates.

Delivery availability may depend on whether the customer's address is serviceable by the applicable courier. Certain remote, restricted, or courier-inaccessible locations may not be eligible for delivery.

2. Order Processing

  • Order processing is included in the total delivery estimates in Section 3 and is not added on top of those estimates.
  • Products or variants identified as shipping from UAE stock are estimated to be dispatched within 1 calendar day of order confirmation. This processing and dispatch time is included in, not additional to, the 1–3-calendar-day total estimated delivery time.
  • Processing times depend on the selected product and its fulfilment location.
  • Customers will receive a dispatch confirmation after the order has been shipped.
  • Processing may take longer if additional address or order verification is required.

3. Delivery Time

Delivery estimates depend on the selected product or variant and its shipping origin. Please check the product’s shipping-origin and delivery information before ordering.

  • Products shipping from UAE stock: Total estimated delivery to the customer is 1–3 calendar days from order confirmation, including order processing. Calendar days include weekends and public holidays.
  • Products shipping from overseas: The default total estimated delivery is 10–15 calendar days from order confirmation, including order processing. Calendar days include weekends and public holidays. Where a different product-specific delivery estimate is provided before purchase, that estimate applies instead of the default.

The UAE-stock estimate applies only to products or variants identified as shipping from UAE stock. Products in a mixed order may have different delivery estimates and arrive in separate shipments.

Delivery times are estimates and are not guaranteed. Delivery may be affected by courier operations, customs or import processing, remote locations, weather conditions, public holidays, address-verification requirements, or other circumstances outside YAXSO's reasonable control.

YAXSO does not currently advertise a separate express-delivery service unless an express option is specifically displayed and available before checkout.

4. Shipping Charges

Standard shipping is free on all orders delivered within the United Arab Emirates.

No standard shipping charge is added at checkout for eligible UAE orders. The product price displayed before payment includes standard delivery within the United Arab Emirates.

YAXSO bears the ordinary shipping, import-processing, and clearance costs associated with its normal fulfilment process. Customers will not be asked by YAXSO to pay undisclosed shipping, customs, import, clearance, or delivery charges.

If an exceptional charge is legally required for a particular order, YAXSO will inform the customer before the order proceeds. The customer may cancel the affected order and receive a full refund if they do not accept the charge.

5. Order Tracking

Tracking information will be provided after dispatch whenever tracking is available for the shipment.

Tracking events may take 24–72 hours to appear after a tracking number is issued.

Customers may contact customer.support@yaxso.com if tracking is unavailable, remains inactive for an extended period, or shows an unexpected delivery status.

6. Split Shipments

Products within the same order may be supplied from different fulfilment locations and delivered in separate packages.

Separate packages may arrive on different days. Customers will not be charged additional standard shipping fees for approved split shipments.

7. Delivery Address Requirements

Customers must provide complete and accurate delivery information, including:

  • The recipient's full name.
  • A valid email address and mobile telephone number.
  • The emirate, city, and area or district.
  • The building, villa, apartment, office, street, or other details required to identify the delivery location.
  • A nearby landmark or any necessary delivery instructions, where applicable.

Customers should contact YAXSO immediately if an address correction is required. Address changes may not be possible after the order has been dispatched.

YAXSO is not responsible for delays, failed delivery, or an undeliverable shipment caused by incomplete, inaccurate, or outdated information supplied by the customer.

8. Delayed, Lost, or Undelivered Orders

Customers should contact YAXSO Customer Support if:

  • An item has not arrived by the end of the delivery estimate applicable to that item when the order was placed.
  • Tracking has not updated for an unreasonable period.
  • The shipment is marked as delivered but has not been received.
  • The courier reports that the shipment is lost or undeliverable.

YAXSO will investigate the shipment with the relevant fulfilment and delivery partners and provide an appropriate resolution. Depending on the circumstances, the resolution may include continued delivery, replacement, cancellation, store credit, or a refund.

9. Damaged Packages, Missing Products, or Incorrect Products

Customers should report damaged packages, missing products, or incorrect products to YAXSO Customer Support as soon as reasonably possible after delivery, preferably within 24 hours, and retain the product, packaging, shipping label, accessories, and supplied components while the matter is reviewed. This reporting request does not limit any mandatory rights available under applicable UAE law.

Claims will be reviewed in accordance with YAXSO's Return & Refund Policy.

10. Delivery Restrictions

Delivery may not be available to certain remote, restricted, or courier-inaccessible locations within the United Arab Emirates.

If delivery cannot be completed to the address provided, YAXSO may contact the customer to request an alternative serviceable address. If no suitable address is available, YAXSO may cancel the affected order and issue the applicable refund.

11. No Customer Collection

YAXSO is an online-only e-commerce retailer. Orders cannot be collected from the business correspondence address, and the address is not a physical retail shop, showroom, customer-service counter, return location, or collection point.

12. Contact Information

  • Legal Business Name: YAXSO GENERAL TRADING - L.L.C - S.P.C
  • Trade License Number: CN-5837981
  • Business Correspondence Address: Office 104, Al Nakheel Tower, Al Khalidiya, Abu Dhabi, United Arab Emirates
  • Customer Support: customer.support@yaxso.com
  • General Inquiries: info@yaxso.com
  • WhatsApp: +971 55 771 8064
  • Support Hours: Daily, 09:00–18:00 UAE time
  • Website: www.yaxso.com