Shipping Policy

Shipping Policy

Effective Date: 2 September 2026

This Shipping Policy applies to purchases made through www.yaxso.com, operated by YAXSO GENERAL TRADING - L.L.C - S.P.C in the United Arab Emirates.

YAXSO is an online-only retailer that works with third-party suppliers, fulfilment partners, and delivery companies. We do not operate a physical retail outlet, showroom, customer collection point, or returns counter.

1. Delivery Area

YAXSO accepts and delivers online orders only within the United Arab Emirates. Delivery availability may depend on whether the address is serviceable by the applicable courier.

2. Order Processing

  • Orders are normally processed within 1–3 business days after payment confirmation.
  • Weekends and official UAE public holidays are not counted as processing business days.
  • A dispatch confirmation will be provided after the order has shipped.

3. Delivery Time

  • Order processing: 1–3 business days.
  • Standard delivery after dispatch: 9–12 business days.
  • Total estimated delivery from order confirmation: 10–15 business days.

Delivery times are estimates and may be affected by courier operations, customs or import processing, remote locations, weather, public holidays, or address verification.

YAXSO does not advertise a separate express-delivery service unless an express option is specifically shown and available before checkout.

4. Shipping Charges

Standard shipping is free on all orders delivered within the United Arab Emirates. No standard shipping fee is added at checkout for eligible UAE orders.

YAXSO bears the ordinary shipping, import-processing, and clearance costs associated with its normal fulfilment process. Customers will not be asked by YAXSO to pay undisclosed shipping, customs, import, clearance, or delivery charges.

If an exceptional charge is legally required for a specific order, YAXSO will inform the customer before the order proceeds. The customer may cancel the affected order and receive a full refund if the charge is not accepted.

5. Tracking

Tracking information will be provided after dispatch whenever it is available. Tracking events may take 24–72 hours to appear after a tracking number is issued.

6. Split Shipments

Products in the same order may be supplied from different fulfilment locations and delivered in separate packages on different days. Customers are not charged additional standard shipping fees for approved split shipments.

7. Delivery Address

Customers must provide complete and accurate delivery details, including the recipient name, email address, UAE mobile number, emirate, city, area, building or villa details, and any necessary delivery instructions. Address changes may not be possible after dispatch.

8. Delayed, Lost, or Undelivered Orders

If an order has not arrived within 15 business days after order confirmation, tracking has not updated for an unreasonable period, or the courier reports a delivery problem, contact YAXSO Customer Support. We will investigate with the relevant fulfilment and delivery partners and provide an appropriate resolution.

9. Damaged, Missing, or Incorrect Products

Report damaged packages, missing products, or incorrect products as soon as reasonably possible after delivery, preferably within 24 hours, and retain the product, packaging, shipping label, accessories, and supplied components while the matter is reviewed. Claims are handled under our Return & Refund Policy.

10. No Customer Collection

Orders cannot be collected from YAXSO's business correspondence address. The address is not a physical shop, showroom, customer-service counter, return location, or collection point.

11. Contact Information

Legal business name: YAXSO GENERAL TRADING - L.L.C - S.P.C
Trade licence number: CN-5837981
Business correspondence address: Office 104, Al Nakheel Tower, Al Khalidiya, Abu Dhabi, United Arab Emirates
Customer support: customer.support@yaxso.com
General enquiries: info@yaxso.com
Phone / WhatsApp: +971 55 771 8064
Support hours: Daily, 09:00–18:00 UAE time